Shipping policy
H. INSURANCE and DELIVERY
Seiko Philippines insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any items delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Seiko Philippines and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Seiko Philippines are not responsible for any delays caused by destination customs clearance processes.
I. TRACKING YOUR ORDER
You can check the current status of your shipment by checking the confirmation email sent by our team with your tracking number in it.
Seiko Philippines will store a record of your transactions for a minimum of one year.
J. RETURN and EXCHANGE POLICY
All items sold at Seiko Philippines go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.
However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them. If you have a need to return goods to us for whatever reason please email ecommerce@seikophilippines.com outlining the reason for return and request your Returns Merchandise Authorization number within 7 days of order receipt, and return your unwanted items within 14 days of receiving your Returns Merchandise Authorization number for an exchange for the same item in a different size or any product that we carry.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our operations center. In case of dispute, we also recommend you certain proof of sending.
If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. If you refuse the order or you want to change it due to preference, you will be charged for all shipping, delivery and storage incurred. All returned merchandise must be unopened and in original condition.
All merchandise must be returned in the condition they were received and in original packaging.
K. OUR POLICY
Items should be returned unused, and with all Seiko tags still attached, if applicable. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, and any packaging such as authenticity, and tags should be included with your return.
Please email ecommerce@seikophilippines.com if any of your purchases have been delivered without the abovementioned.
L. FAULTY ITEMS POLICY
Items are faulty if they are received damaged or where a manufacturing fault occurs within 1 month of purchase. Please note that items that are damaged as a result of normal wear.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
You need to email us or notify us within 24 hours of receiving your order about faulty or damaged items.
M. YOUR RIGHTS
You have certain rights under the law. These include, in Philippines:
1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
2. Certain remedies if a product is defective; and
3. A right to exchange any order of a product within seven working days commencing on the day after the date on which your received it.
Nothing in the TOS is intended to affect these rights.
N. LIMITS ON OUR LIABILITY
Nothing in the TOS is intended to affect your rights under the law (see “YOUR RIGHTS” above).
If Seiko Philippines breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Seiko Philippines at the time of you placing your order, and Seiko Philippines dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us.
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.